Privacy Policy
Last updated: April 2026
At First Fruit, your trust means everything to us. We are committed to protecting your privacy and handling your personal information with the same care we put into selecting the freshest groceries we deliver to your door. This Privacy Policy explains what information we collect when you shop with us, how we use it, and the choices you have.
By using our website or placing an order, you agree to the practices described below. If you have any questions, you can always reach out to us — we’re happy to help.
1. Information We Collect
To process your orders and deliver groceries to you, we collect only the information we actually need:
Account details: your name, email address, phone number, and password (encrypted) when you create an account.
Delivery information: your shipping address, ZIP code, and any delivery instructions so we can get your groceries to the right door.
Order history: the items you’ve purchased, order totals, and delivery status.
Payment information: payments are processed securely through our payment provider. We never see or store your full card number — it is handled entirely on their secure, encrypted infrastructure.
Website usage: basic technical information like your browser type, device, and pages visited, to help us improve the shopping experience.
2. How We Use Your Information
We use your information strictly to run our store and serve you better:
To process and deliver your orders, and to calculate accurate shipping based on your delivery ZIP code.
To send order confirmations, delivery updates, and receipts by email.
To respond to your questions, handle returns, and provide customer support.
To keep your account secure and prevent fraud.
To improve our website, product selection, and delivery service.
3. How We Protect Your Information
Keeping your data safe is a priority. We use industry-standard security measures:
All passwords are encrypted — we never store them in plain text.
Payments are processed through a certified, secure payment provider.
Our website uses secure sessions and protection against unauthorized access.
Access to customer data is limited to authorized staff who need it to fulfill your order.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to anyone. We only share what’s necessary, and only with:
Our payment processor, to securely handle your transaction.
Delivery partners, who receive only the address and contact details needed to complete your delivery.
Legal authorities, if we are legally required to disclose information to comply with the law.
5. Cookies and Tracking
We use cookies to keep you signed in, remember your cart, and understand how our site is used. You can disable cookies in your browser, but some parts of the site (like the shopping cart) may not work properly without them.
6. Your Rights and Choices
You are always in control of your information. You have the right to:
Access, update, or correct your account details at any time from your profile page.
Request a copy of the personal information we hold about you.
Ask us to delete your account and associated personal data (we may retain some records for legal or accounting reasons).
Unsubscribe from marketing emails at any time — transactional emails like order confirmations will still be sent.
7. Children’s Privacy
First Fruit is intended for shoppers 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this section. Continued use of our website after changes are posted means you accept the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please get in touch:
First Fruit — 9709 Fort Meade Rd, Laurel, MD 20707
Visit our Contact page to send us a message.
Thank you for choosing First Fruit. We’re committed to bringing quality, fresh groceries to your door — and to protecting the trust you place in us every time you shop.
Terms & Conditions
Last updated: April 2026
Welcome to First Fruit. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before shopping with us. If you do not agree, please do not use our website.
1. About Us
First Fruit is an online grocery delivery store based at 9709 Fort Meade Rd, Laurel, MD 20707. We deliver fresh produce, pantry essentials, and specialty food products to customers in the Maryland and Washington DC area.
2. Eligibility
You must be at least 18 years old to create an account and place an order.
You must provide accurate, current, and complete information when registering or checking out.
You are responsible for maintaining the security of your account and password.
3. Orders and Pricing
All prices are listed in US dollars and are subject to change without notice.
Placing an order does not guarantee availability. If an item becomes unavailable after your order is placed, we will contact you to offer a substitute or a refund for that item.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors.
Order confirmation emails are sent once your payment is successfully processed.
4. Delivery
We deliver to eligible ZIP codes within Maryland and the Washington DC area. Delivery availability and fees are calculated at checkout based on your delivery address.
Delivery windows are estimates. First Fruit is not liable for delays caused by weather, traffic, or circumstances beyond our control.
You are responsible for ensuring someone is available to receive the delivery at the address provided. If a delivery cannot be completed, we will contact you to arrange an alternative.
Free delivery applies to qualifying orders as displayed at checkout. Conditions may apply.
5. Payment
Payment is due in full at the time of placing your order.
We accept major credit and debit cards. All transactions are processed securely through our payment provider. We do not store your card details.
If a payment is declined, your order will not be processed. Please check your payment details and try again.
6. Product Quality
We take pride in selecting fresh, high-quality products. However, natural variations in fresh produce (size, color, ripeness) are normal and not grounds for a refund.
If you receive a product that is damaged, spoiled, or significantly different from what was ordered, please contact us within 24 hours of delivery with photos and we will make it right.
7. Promotions and Discounts
Promotional offers and discounts are subject to availability and may be withdrawn at any time.
Only one promotion may apply per order unless otherwise stated.
Promotions cannot be applied retroactively to completed orders.
8. Intellectual Property
All content on this website — including text, images, logos, and design — belongs to First Fruit and may not be copied, reproduced, or used without our written permission.
9. Limitation of Liability
First Fruit is not liable for any indirect, incidental, or consequential damages arising from the use of our website or from the purchase or use of our products, to the fullest extent permitted by law.
10. Governing Law
These Terms & Conditions are governed by the laws of the State of Maryland, United States. Any disputes will be subject to the exclusive jurisdiction of the courts of Maryland.
11. Changes to These Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes are posted constitutes your acceptance of the new terms.
12. Contact Us
For any questions regarding these Terms & Conditions, please reach out via our Contact page or visit us at 9709 Fort Meade Rd, Laurel, MD 20707.
Refund Policy
Last updated: April 2026
At First Fruit, we stand behind the quality of every order we deliver. If something is not right, we want to hear from you and we will do our best to make it right quickly and fairly.
1. Eligibility for Refunds
You may be eligible for a refund or replacement in the following situations:
You received a product that was damaged, spoiled, or unfit for consumption at the time of delivery.
You received the wrong item(s) — different from what you ordered.
An item you paid for was missing from your delivery.
Your order was not delivered and we are unable to redeliver within a reasonable timeframe.
2. How to Request a Refund
Contact us within 24 hours of receiving your delivery.
Provide your order number, a brief description of the issue, and photos where applicable (especially for damaged or spoiled items).
You can reach us via our Contact page.
Requests made after 24 hours of delivery may not be eligible for a refund, as the quality of fresh produce can change significantly after delivery.
3. Refund Options
Depending on the situation, we will offer one of the following:
Replacement: we will deliver the correct or replacement item in your next available delivery.
Store credit: we will apply credit to your account for use on a future order.
Full or partial refund: returned to your original payment method within 5–10 business days, depending on your bank.
We will discuss the best resolution with you and find the option that works for your situation.
4. Non-Refundable Situations
We are unable to offer refunds in the following cases:
Change of mind after an order has been placed and is being prepared or has been dispatched.
Slight natural variations in fresh produce (size, color, ripeness) that are normal for the product.
Incorrect delivery address provided by the customer.
Failure to be available to receive the delivery after prior arrangements were confirmed.
Requests made more than 24 hours after delivery without prior notification.
5. Order Cancellations
You may cancel your order before it is dispatched for a full refund.
Once an order is out for delivery, it cannot be cancelled.
To cancel, contact us as soon as possible via our Contact page with your order number.
6. Refund Processing Time
Once a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
7. Contact Us
We are here to help. If you have a concern about your order, please don’t hesitate to reach out:
First Fruit — 9709 Fort Meade Rd, Laurel, MD 20707
Visit our Contact page to send us a message.
Your satisfaction is our priority. We appreciate your trust in First Fruit and will always work to resolve any issue as quickly and fairly as possible.
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